Software Support

"I have been playing around with the program and it is very simple to use. It is great software. The support behind the product is wonderful! That is the most important thing, knowing that someone is there who can... and will help you if you have a problem."

Cindy Smith
pussycat_n_around@yahoo.com

"Wish my cellular telephone company, were as quick in response, as you. Thank you, for the Quick Start."

Diana

Help is just an email Away:
If you run into a problem while using Snapshot Spy just click on the help button to launch the internal Snapshot Spy help application. Most problems can be remedied by simply reading through the help file and FAQ. (Frequently Asked Questions) Just click on the question mark icon at the top of the configuration screen or the help icon from the log viewer system..

*(Important) However unlikely - If you do ever run into a problem please state the "exact" problem you are having with a full detailed description, model of your computer, version of operating system installed and anything else you think may help us pin point and resolve the problem you are having. Please include your registration key in all support requests.

Registration Key & Download Information
If you need to retrieve a replacement copy of your registration key and download details you can obtain a replacement instantly click here.

Did not receive our email?
If you have not received your registration or support email reply please click here to read about preventing your ISP from blocking your valid emails. (You can also use the online registration tool here)

If you are having a problem that can not be resolved with the help file or FAQ you can email support with the above information at: registrationkeys@yahoo.com and we will investigate your problem directly.

We take software support issues very seriously and you will receive a response from a live customer service tech that will help you resolve any problems you are having not an automated message.

The Staff, Virtual Imagination Inc.